Before a Client Books Their Next Treatment — They Read Your Reviews. All of Them.
In aesthetics, trust isn't just part of the decision — it IS the decision. Every unanswered Google review on your clinic's profile is telling potential clients something about you before they've ever walked through your door. The Reputation Recovery Sprint professionally responds to up to 30 of your unanswered reviews within 48 hours — in your clinic's voice, without you lifting a finger.
Aesthetic clients research more carefully than almost any other consumer. Are your reviews making the case for you?
Someone considering Botox, filler, or a laser treatment is making a deeply personal decision. They're not just comparing prices — they're looking for evidence that your team is skilled, your clinic is professional, and that other clients walked out feeling exactly how they hoped they would. That evidence lives in your Google reviews. And in what you say back.
of people who read a review also read the business's response. Silence is noticed.
average Google ranking positions gained by businesses that respond to reviews consistently.
of aesthetic clinics never respond to their Google reviews. That's your opportunity.
In any industry, reviews matter. In aesthetics, they're everything.
A patient choosing a GP checks reviews quickly. A client considering lip filler or anti-wrinkle injections reads every word — the review, the response, the tone, the care shown. They're asking one question: 'Can I trust these people with my face?'
When your team responds to reviews — especially detailed, warm, professional responses — it signals that same level of care before the consultation even begins. When you don't respond, the silence answers the question for you.
The Reputation Recovery Sprint is built specifically for clinics where trust is the product.
Negative reviews handled well convert more new clients than ignored five-star reviews. A thoughtful response to a complaint shows prospective clients how your team handles pressure.
Google factors in review recency and response rate when ranking local businesses. An aesthetic clinic that responds to all reviews within 24 hours ranks an average of 1.6 positions higher than one that responds occasionally.
Aesthetic clients often check Google, Facebook, and Instagram before booking. Your Google response rate shapes how they perceive your professionalism across every platform.
The Sprint — everything that's included.
Reputation Recovery Sprint
Complete backlog cleanup.
- Professional response to up to 30 unanswered reviews
- Negative review neutralisation
- Aesthetics-appropriate wording
- Owner approval before publishing
- Bonus: Mobile Website Trust Snapshot
Sprint + Review Catcher
Cleanup + future review generation.
- Everything in the Recovery Sprint
- Custom Review Catcher QR Code/Link
- Negative feedback internal routing
- Positive review Google redirection
- Bonus: Mobile Website Trust Snapshot
Thirty days. Four stages. Your profile transformed.
Day 1
We audit your profile
We review every unanswered Google review — volume, tone, and opportunities to highlight your clinic's strengths.
Days 1–2
Up to 30 responses. 48 hours.
Professionally written responses posted. Catch up on months of silence in 48 hours.
Approval
Client approval & templates
You approve sensitive responses before publishing, and we provide 3 reusable future templates.
Completion
Reputation & Trust Snapshot
Your reputation snapshot & Mobile Website Trust Snapshot land in your inbox.
Questions answered before you ask them.
7 spots. Pilot price. Your clinic's reputation — sorted in 30 days.
The Reputation Recovery Sprint takes 30 days to complete. The most visible change happens in the first 48 hours — when your Google profile goes from months of silence to every review professionally acknowledged.
At $197+GST for the pilot, this is the lowest-risk, highest-visibility investment you can make in your clinic's online presence this month.
Stop Losing Enquiries. Ask Moana.
Moana can show you exactly where your business is losing growth right now, and guide you to your free action plan.