Terms of Service

1. About Friendly Marketing Services

Friendly Marketing Services, also known as FMS, helps local businesses improve lead follow-up, appointment booking, local visibility, customer journey, reputation, and growth process.

Our work is focused on helping businesses identify and fix gaps that may cause enquiries, bookings, reviews, follow-up opportunities, and local visibility to be lost.

2. No Guaranteed Results

Friendly Marketing Services does not guarantee specific results, income, rankings, leads, bookings, sales, or revenue.

Results vary depending on many factors, including your niche, location, offer, pricing, reputation, market demand, competition, follow-up quality, sales process, customer service, implementation, and other business conditions.

Any examples, projections, or strategy discussions are for educational and planning purposes only.

3. Free Speed-to-Lead Growth Audit

The Free Speed-to-Lead Growth Audit is a free review designed to identify possible gaps in your business growth process.

It may include a review of website clarity, Google presence, reviews, trust, missed enquiry risk, follow-up gaps, booking process, local visibility, competitor positioning, and lead leakage.

The audit is not a guarantee of results. It is a general business review based on available information.

4. Free Growth Audit Review

The Free Growth Audit Review is a free conversation designed to help identify possible growth gaps and next steps.

Friendly Marketing Services may recommend services during or after the session, but there is no obligation to purchase.

We reserve the right to decline or cancel a review if we believe the business is not a good fit.

5. Founder Offer

The Founder Offer is a paid offer currently promoted at $3,970/year, unless otherwise stated in writing.

Specific Founder places may be limited to the first 100 businesses.

A place is not secured until payment has been received and confirmed.

Friendly Marketing Services may change pricing, offer details, inclusions, or availability at any time for future clients.

6. Private Offers

Other offers, such as monthly plans, additional services, bridge offers, or custom arrangements, may be discussed privately.

Private offers are only valid when confirmed in writing by Friendly Marketing Services.

7. Payment Terms

Payment terms will be shown at checkout, on the payment link, invoice, proposal, or written agreement.

By making payment, you agree to the pricing, payment schedule, and service terms stated at the time of purchase.

If recurring payments apply, you authorise the agreed payment method to be charged according to the agreed schedule.

8. Refunds And Cancellations

Unless otherwise stated in writing, payments are non-refundable once work has started, planning has begun, onboarding has been completed, or resources have been allocated.

If you need to cancel or change a service, please contact us as soon as possible.

Friendly Marketing Services may consider refund or cancellation requests at its discretion, depending on the situation, work completed, and written agreement.

9. Client Responsibilities

To receive the best possible service, clients agree to:

• Provide accurate business information
• Respond to requests in a timely manner
• Provide access, materials, links, or approvals where needed
• Review and approve work when required
• Follow reasonable recommendations
• Maintain lawful and ethical business practices
• Be responsible for their own sales, service delivery, customer communication, and business operations

Delays caused by missing information, lack of access, late replies, or delayed approvals may affect timelines and outcomes.

10. Service Timelines

Any timelines discussed are estimates unless confirmed in writing.

Friendly Marketing Services is not responsible for delays caused by third-party platforms, client delays, technical issues, market conditions, or events outside our reasonable control.

11. Third-Party Platforms And Services

Friendly Marketing Services may use or interact with third-party services, payment processors, communication services, websites, calendars, analytics, or marketing services.

We are not responsible for outages, changes, errors, pricing changes, limitations, or decisions made by third-party providers.

All third-party trademarks belong to their respective owners.

12. Website, Content, And Materials

Any website copy, audit notes, strategy materials, plans, templates, or resources provided by Friendly Marketing Services are for the client’s business use only, unless otherwise agreed.

You may not resell, copy, distribute, or reuse our materials for another business without written permission.

13. Intellectual Property

Friendly Marketing Services retains ownership of its methods, frameworks, templates, processes, strategy documents, prompts, internal processes, training materials, and business assets unless otherwise agreed in writing.

Client-owned materials, logos, brand assets, and business information remain the property of the client.

14. Communication

By submitting a form, booking a session, contacting us, or becoming a client, you agree that Friendly Marketing Services may contact you by email, SMS, phone, or other reasonable communication methods.

You may opt out of marketing communications where applicable.

15. Limitation Of Liability

To the maximum extent permitted by law, Friendly Marketing Services is not liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from use of our website, audits, services, or recommendations.

Our total liability, where liability cannot be excluded, is limited to the amount paid by the client for the relevant service.

16. No Professional Legal, Financial, Or Tax Advice

Information provided by Friendly Marketing Services is for general business and marketing purposes only.

It should not be treated as legal, financial, accounting, tax, or professional advice.

You should seek advice from qualified professionals where needed.

17. Privacy

Your use of our website and services is also covered by our Privacy Policy.

Please review the Privacy Policy for details about how we collect, use, and protect personal information.

18. Changes To These Terms

Friendly Marketing Services may update these Terms of Service from time to time.

The updated version will be posted on this page with a new effective date.

19. Governing Law

These Terms are governed by the laws of New Zealand.

20. Contact Us

If you have questions about these Terms, please contact: