Stop Losing Enquiries When You Cannot Answer the Phone
FMS connects and tests a missed-call response system that can reply to unanswered callers, collect their job details and alert your team while you are working on-site.
Installed within 48 hours after completed onboarding. Tested and optimised over 14 days.
Urgent Callers May Not Wait for a Callback
You cannot always answer while driving or working on-site.
Service emergencies may be urgent for your customers.
Customers may contact more than one provider if they don't get an answer.
Voicemail does not acknowledge the enquiry immediately.
A service text can keep the conversation open while you finish a job.
The business must still follow up professionally, but the lead is captured.
How It Works
Step 1 — The customer calls
The customer calls the connected business number.
Step 2 — The call is unanswered
The approved system detects the missed-call event.
Step 3 — A service message is sent
The caller receives the client-approved text.
Step 4 — The caller replies
Their job details are connected to the contact record.
Step 5 — The team is notified
The client receives an alert and can continue the conversation.
The number setup, message-delivery timing and reply routing depend on the approved provider and successful live testing.
Example SMS
"Hi, sorry we missed your call to [Business Name]. How can we help? Please reply with your service problem, your suburb and whether it is urgent. We'll get back to you as soon as possible."
The business approves the final wording before activation.
Sprint Timeline
Before activation
- • Payment confirmed
- • Onboarding completed
- • Provider selected
- • Number or routing configured
- • Message approved
- • Call and SMS testing passed
Day 1
- • Activation Date begins
- • Client receives live confirmation
Days 1–7
- • Monitor calls, SMS, and replies
- • Check notifications
- • Correct technical issues
- • Track usage
Days 7, 11 & 14
- • Day 7: Internal system-health review
- • Day 11: Preliminary report & upgrade options introduced
- • Day 14: Final report. Client chooses to continue, upgrade or end.
The 14-day period begins when installation and testing are complete—not when payment is submitted.
Ready to Start?
FMS 14-Day Missed-Call Recovery Sprint
- One-time payment
- 14-day sprint
- No automatic subscription
- Up to NZ$10 standard communication usage included
- Founding Pilot price (Standard future price: NZ$297 + GST)
Additional usage charged separately. Number subject to provider availability. Sprint begins after successful activation. Database reactivation excluded. Advertising excluded. No guaranteed job or revenue outcome.
Pay NZ$226.55 and Start OnboardingFrequently Asked Questions
Best for:
- Local service businesses
- Businesses with 3–15 staff
- Businesses receiving regular phone enquiries
- Businesses with field workers
Not suitable for:
- Businesses receiving very few calls
- Businesses already using an effective 24/7 call centre
- Businesses with an existing effective missed-call system
- Businesses demanding a guaranteed standard mobile number
- Businesses wanting bulk promotional messaging
- Businesses unwilling to test real call routing
