Turn Your Unanswered Google Reviews Into Stronger Patient Trust
Friendly Marketing Services audits your Google profile and professionally prepares responses for up to 30 unanswered reviews—matched to your clinic's voice and ready within 48 hours of receiving access.
Up to 30 responses · 48-hour initial delivery · 14-day support period
No sales call required · No lock-in · NZD pricing
Patients are reading your reviews before they contact you
Potential patients compare your rating, recent feedback and how professionally your clinic responds. Unanswered compliments, concerns and complaints can make an active clinic appear disconnected.
1. They search
A patient searches Google for a nearby dental clinic offering the treatment they need.
2. They compare
They read recent reviews and examine how professionally each clinic responds.
3. They decide
Professional responses demonstrate that the clinic listens, values patients and takes its reputation seriously.
Professional Responses That Protect Patient Privacy
FMS prepares respectful public responses designed to protect the clinic and the reviewer.
For dental clinics, responses must not:
- Confirm that a reviewer is a patient
- Reveal treatment or appointment information
- Disclose private health or personal information
- Discuss confidential financial details
- Make admissions of liability
Reviews involving serious complaints, safety matters, legal issues, threats, privacy concerns or sensitive information must be flagged for clinic approval.
Here Is Exactly What Happens
Audit and onboarding
The clinic purchases the sprint and completes a short form covering services, locations, preferred tone and response requirements.
Responses prepared
Up to 30 responses are prepared within 48 hours after receiving the required information and access.
Sensitive-response approval
Responses are reviewed for tone, privacy and professionalism. Sensitive responses require clinic approval.
14-day completion period
FMS manages revisions, support and completion reporting during the 14-day sprint.
Make it clear that clinics must never email or share their personal Google password.
Use an approved Google Business Profile manager invitation or access method.
FMS Review Response Sprint
NZ$226.55 including GST
- Up to 30 unanswered Google review responses
- Google review audit
- Business voice and tone setup
- Positive, neutral and negative-review handling
- Human quality review
- Three reusable future response templates
- Initial responses prepared within 48 hours
- 14-day support period
- One-time payment
- No subscription
The sprint covers up to 30 eligible unanswered reviews. Delivery begins after the required onboarding information and Google Business Profile access have been received. FMS does not guarantee rankings, traffic, enquiries, bookings or revenue.
Frequently Asked Questions
Ready to Find the Gaps Costing Your Business Revenue?
Get My Free Growth Audit